GORRA Privacy Policy

We collect information to provide and improve the GORRA app:

• Account information: name, email, phone number, date of birth, and profile photo.
• User content: videos, audio, lyrics, comments, playlists, and gifts.
• Activity: searches, listening, viewing, and social interactions.
• Device information: IP address, browser, device, operating system, network, and the app version and build number.
• Security and diagnostics: sign-in history (time, IP address, and device), app crash reports, and technical logs such as audio performance.
• Transactions: coin and credit purchase history and payments through licensed payment providers.

We use information to personalize recommendations, manage accounts and transactions, verify professional profiles and gig opportunities, communicate with users, maintain security, prevent fraud, and comply with the law.

We also use it to enforce our Terms of Service, including restricting access to test versions and preventing the use of modified or unofficial apps, or apps obtained outside official channels.

We apply technical and organizational security measures, including SSL/TLS for transmitting sensitive data.

Data may be processed in data centers inside or outside Indonesia. We retain it while your account is active or as needed to provide services, resolve disputes, and meet legal obligations. Security logs are kept as long as needed to investigate and act on violations.

If you become a tester, we record your tester status on your account and may collect additional diagnostic data from test versions, such as technical logs and crash reports, to assess quality and fix problems.

Data in the test environment may be changed or deleted at any time, and tester status can be revoked at any time.

We do not sell personal information for third-party marketing. Data may be shared with infrastructure, payment, analytics, and identity verification (KYC) providers; with law enforcement when required by law or needed to act on violations of our Terms of Service; or when you choose to connect an external social service.

We use cookies and similar technologies to recognize devices, save preferences, and provide essential features. You can reject them in your browser settings, but some features may not work properly.

Under the Personal Data Protection Law, you can request access to or a copy of your data, correct inaccurate information, withdraw consent, and request account deletion. Some data may be retained where required by law or needed to resolve a violation.

Our services do not intentionally target children under 13. If a child's data is collected without verified parental consent, we will take steps to delete it.

This policy may be updated to reflect changes in our services, technology, or the law. Send questions and data rights requests to hello@gorra.id with the subject "GORRA Privacy Policy Inquiry".